We take pride in our delivery service to ensure we are on time and in perfect condition.
When can I expect my goods?
Our delivery lead times vary depending on the type of product, weight of product and your delivery location. During the order process you will see what delivery options are available to you.
How will my goods be delivered?
When your order is ready, our experienced team will securely package your goods in our warehouse. Alloy Sales have their own fleet of reliable transport that cater for many of our deliveries. However, depending on the size of your order and location, we also use a trusted courier service for various metal sizes.
How do I know when my order has been dispatched?
When your goods have been dispatched you will receive a confirmation email. After your order has been accepted, we strongly urge you to check SPAM or JUNK folders in your email account in case our email does not reach your inbox. If you are unable to access your emails or unsure if you have received a confirmation, please call us on: 01707 268222.
Can I track my order?
We will soon be adding a tracking service to our delivery. Once this is up and running we will update our website to give you further instructions.
My order is due to be delivered today, what time will it arrive?
You should expect to receive your order between 9am - 5.30pm Monday-Friday. Unfortunately we are unable to give specific delivery times. Should you require a special delivery service - please ring our helpline before placing your order.
Do I have to sign for my delivery?
All orders will require a signature for proof of delivery unless we have been instructed otherwise. For example 'please leave in porch' etc.
The item I have received is damaged, what should I do?
In the unlikely event that your goods arrive damaged please call our helpline immediately. To conduct our investigation we may ask for photographic evidence of the damage so we can assess how it has happened. Once we have confirmed responsibility for the damage we will arrange for a replacement to be sent and the damaged goods to be collected.
Can you deliver to an address other than my billing address?
Of course, simply add a delivery address to your address book in your account information.